Segmentation Specialist - Onsite

Location: Kalamazoo, MI 49001
Pay Rate: $20.00/hr. W2
Assignment Duration: 18 Months
Shift (if applicable): M-F 1st Shift 7:00am-3:30pm

Description/Comment:

Maintains direct contact with customers before and/or after the sale. Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s). Works with various departments to meet maintenance services sales goals. Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management. Focus of work may be in pre-sale or post-sales or both.

Pre-sale: Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules; recommends price changes based on company/customer relationship; recognizes new business opportunities.

Post-sale: Responds to customer inquiries (RMA, status, delivery, etc.). Resolves production scheduling and shipping or invoicing problems; determines validity of warranty claims and schedules repair resources; changes production and shipping schedules; and recognizes add-on business opportunities. This position requires knowledge that is acquired through experience, specialized education, or training. The role has clearly defined procedures and tasks as well as defined guidelines to aid in decision making. The job should possess a good knowledge and comprehensive understanding of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts & principles upon which the job is based. The knowledge can be acquired through a combination of job-related training and considerable on-the-job experience. The job works within well-defined procedures that may involve a variety of work routines. This job typically requires a minimum of 3 or more years experience.

Additional Job Details:

****ONSITE***1st Shift***

Demand continues to grow, so there is high overtime need (though infrequent, >55 hour weeks are possible).

1st Shift Core Hours are 7:00am-3:30pm M-F

This is NOT a remote position. *****

The Senior Representative will be a highly proficient and quality-focused producer of Pre-Operative Plans, they will be focused on their individual production efforts to meet team and department production targets, their responsibilities will include but not be limited to the following:

Create cases to be completed using a proprietary case management system.

* Review CT Scans for conformity to Mako Surgical protocol.

* Segment CT Scans using specialized software to create 3D Anatomical Bone Models for use in Robotic Surgery.

* Create Pre-Operative Surgical Plans using the previously created Digital Bone Models for robotically assisted Total Hip and Total Knee Replacement.

* Review CT segmentations and Surgical Plans for accuracy of anatomical landmark selection, and implant sizing and positioning.

* Upload completed Pre-plans to field based personnel.

* Document all activities according to prescribed methods and procedures.

* Follow work instructions exactly to deliver consistent output Additional Job Details: Minimum Requirements: High School Diploma or equivalent.

* Minimum of 2 Years' work experience required, or equivalent education (Associate's Degree or above)

Preferred (any of the following):

* Computer skills: Proficiency in Microsoft Office Suite, experience in Salesforce or Materialize MIMICS, knowledge of Adobe Photoshop are all considered a plus

*Certifications or related experience in Radiology (CT, X-Ray, MRI)

*Certification in Nursing or related field

*College level anatomy course completion

*Demonstrated customer service orientation

* Demonstrated interpersonal and communication skills

*Demonstrated efficient work methods and an ability to handle multiple tasks in a fast-paced environment.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.